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Frequently Asked Questions
MATERIALS & PRODUCT
Yes. Alva works exclusively in lab-grown diamonds — real diamonds, chemically and optically identical to mined diamonds, grown in a controlled environment rather than extracted from the earth.
A lab-grown diamond has the same physical, chemical, and optical properties as a mined diamond. The only difference is origin — one is grown, one is extracted. Both are real diamonds. Read More
All Alva pieces are made in solid 14k gold, in yellow or white gold depending on the piece.
Yes. Every piece is designed to be light enough to forget on the body and sturdy enough to be worn daily and kept for years.
ORDERS & SHIPPING
We ship worldwide. Shipping timelines and tracking are detailed in our Shipping Policy.
Ready-to-ship pieces are processed within 3 business days. Made-to-order pieces are crafted individually and ship in 3–4 weeks; your exact ship-by date is emailed once your order is confirmed. Full details are in our Shipping Policy.
Because we ship worldwide, orders outside the destination country may be subject to customs charges or import duties set by your local authorities. These are determined by your country and are the customer's responsibility.
Yes. Once your order ships, you'll receive tracking information by email so you can follow its journey.
RETURNS & CARE
Ready-to-ship pieces may be returned within 30 days of delivery, unworn and in original condition with the original tag attached, for a refund to your original payment method. Made-to-order pieces are final sale. Full details are in our Returns & Refund Policy.
No. Because each made-to-order piece is crafted individually for your order, it is final sale and not eligible for return, exchange, or refund. This is noted on every made-to-order product page before purchase.
Email customercare@alvafinejewelry.com within 30 days of delivery. Our team will provide a return label, and once your piece is received and approved, your refund is issued to the original payment method. Please don't send anything back before contacting us.
Yes — our ring sizing guide helps you find your size. Read More
Put it on last, after lotion and perfume, and take it off before swimming, exercise, or contact with household chemicals. Clean it with warm water, mild soap, and a soft brush, and store pieces separately so metal doesn't scratch metal. Lab-grown diamonds are as hard as mined diamonds and need no special handling. Full details are in our care guide.
BUYING & SERVICE
Yes. You can book a private virtual consultation with our team from any product page, or reach us anytime at customercare@alvafinejewelry.com.
Yes — use "Send a Hint" on any product page to share a piece with someone.