Last Update : 19th September, 2026

At ALVA, we want every piece to feel right. If it does not, you may return it within 30 days of delivery for a refund to your original payment method.

Return Window

You have 30 days from the date your order is delivered to initiate a return.

Return Conditions

To be eligible for a return, the jewelry must:

• Be unworn and in its original condition.
• Have the original tag attached.
• Be returned in the condition in which it was received.

A piece that arrives worn, altered, damaged, or without its original tag is not eligible for a refund. In that case, the piece is returned to the customer instead.

Refunds

Approved returns are refunded to the original payment method.

ALVA does not require customers to accept store credit, and there is no recycling fee associated with the return.

The intent is straightforward: when an eligible piece is returned in its original condition, the account is made whole through a refund to the original payment method.

How to Start a Return

Do not send your jewelry back without contacting us first.

To initiate a return:

1. Email customercare@alvafinejewelry.com within 30 days of delivery.
2. Our team will provide a return label.
3. Return the jewelry unworn, in its original condition, with the original tag attached.
4. Once the return is received and approved, the refund will be issued to your original payment method.

Made-to-Order Jewelry

Made-to-order pieces are crafted individually after an order is placed. Because each piece is made specifically for that order, made-to-order jewelry is final sale and is not eligible for return, exchange, or refund.

Questions About a Return

For return assistance, contact:

customercare@alvafinejewelry.com


Eligible returns are refunded to the original payment method. Store credit is not required.